Privacy Policy

Last updated: June 2026

Introduction

cozy-savanna respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or use our services.

We operate in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable state and territory legislation.

Information We Collect

We may collect the following types of personal information:

• Contact details including name and email address when you submit enquiry forms
• Project information you provide when requesting quotes or consultations
• Technical data including IP address, browser type, and device information collected automatically when you browse our website
• Usage data about how you interact with our website through cookies and similar technologies

How We Use Your Information

We use collected information for the following purposes:

• To respond to your enquiries and provide requested information about our services
• To prepare quotes and proposals for renovation projects
• To improve our website functionality and user experience
• To send relevant communications about our services if you have opted in
• To comply with legal obligations

Legal Basis for Processing

We process your personal information based on:

• Your consent when you submit forms or opt in to communications
• Our legitimate business interests in providing services and improving our website
• Contractual necessity when we enter into service agreements
• Legal obligations we must comply with

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Enquiry data is typically retained for three years unless you request earlier deletion.

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist with website hosting, analytics, and email delivery
• Professional advisers including lawyers and accountants when necessary
• Government authorities when required by law

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Transfers

Some of our service providers may be located outside Australia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this policy.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: 142 Merchant Street, Melbourne, VIC 3000, Australia